Why this role matters

Prediko is transforming how Shopify merchants manage inventory. As one of our first Support & Integrations Engineers, you’ll sit at the intersection of customer success and engineering, helping merchants get up and running smoothly while ensuring our CX team has the tools they need to deliver best-in-class support.

This isn’t a back-office support gig → you’ll be solving real technical problems, building internal tools, and directly shaping the experience of hundreds of merchants.

🛠 What you’ll be doing

• Onboarding Support: Work closely with new customers to troubleshoot and resolve technical issues during onboarding
• Integration Problem-Solving: Debug API connections, data pipelines, and Shopify integrations so merchants can trust their data from day one
• Build Internal Tools: Develop and maintain internal back-office applications to give the CX team superpowers when resolving tickets
• Bridge Between Teams: Act as the technical voice inside the Customer Success team, while feeding insights back to engineering for product improvements
• Own Your Impact: Take issues from investigation to resolution, and proactively suggest improvements to prevent future problems

🧠 About you

Must Haves:

• 2–4 years of experience in a technical support, solutions engineering, or backend role
• Strong Python skills (we use FastAPI internally, but scripting experience is key)
• Solid SQL skills — able to write queries, debug data issues, and help customers trust their numbers
• A problem-solver’s mindset: you enjoy debugging and finding root causes
• Clear communicator who can explain technical issues to both technical and non-technical audiences
• Customer-first attitude: you get satisfaction from helping merchants succeed
• Comfortable working in a fast-paced startup environment, with ambiguity and rapid learning